Refund Policy

We sell credit packs, not subscriptions. You pay once, and each pack shows its credit validity period before purchase, measured from delivery to your account. Existing purchases retain the validity agreed at checkout. This page explains when you get credits or money back.

See Samples Before You Buy

There is no free preview: every video costs credits. Instead, each template page shows real sample videos made with that template, so you can see what you'll get before you buy a pack.

Failed Renders: Credits Back Automatically

If a video fails to render, the credits it cost are returned to your account automatically. You don't need to ask. A slow render is not a failed one; it may just still be in the queue.

Cash Refunds Within 7 Days

You can get a full refund for a credit pack if both of these are true:

• You ask within 7 days of buying it.
• None of the credits from that pack have been used.

Once any credit from a pack has been spent, that pack can no longer be refunded in cash. When we refund a pack, its credits are removed from your account. The money goes back through the payment method you used, such as PayPal, and usually arrives within 5 to 10 business days, depending on your provider.

If You Don't Like a Result

AI results vary, and we can't promise a particular likeness or quality. Disliking how a finished video looks is not grounds for a refund. That is why every template page shows real samples, so you can judge a template before you buy.

If a finished video is broken because of an error on our side, for example the file won't play, a selected subject is missing or the video is cut short, send us its link within 30 days. If we confirm the error, we return the credits it cost.

How to Ask

Email us at the contact address in the site footer with:

• the email address of your account,
• your order number, for a cash refund, or
• the video's link, for a broken video.

Disputes and Chargebacks

Please contact us before opening a PayPal dispute or a chargeback. Most problems are faster to fix by email. While a dispute is open, we may suspend the account it concerns.

Your Legal Rights

Nothing in this policy limits rights you have under the consumer laws where you live. These rules are also part of our Terms of Service.